Highly disappointed, we attended a black tie wedding at the club, you would think for a high end event the grounds would be inspected (knowing that several cars would be coming through) but clearly this was not a priority. As we drove onto the grounds our tire exploded because we drove over a pair of rusty pliers in the driveway, now the two employees who helped were exceptional however the management was not! They acted as if they would be and then when I called today Jennifer was incredibly rude and dismissive and flat out said they can't be responsible for every work truck that fixes things on their property and because the pliers had no name on them she was not going to pay and refused my request to speak with a manager directly, telling me "No we're not responsible and they are not available to talk to you" this is no way to run a business and I definitely would never host an event here based on the treatment I received and the lack of care they give to their grounds.
Product or Service Mentioned: Bella Collina Customer Care.
Reason of review: Poor customer service.
Preferred solution: Improve customer service.
Bella Collina Cons: Cheap treatment, Not luxtury, I felt scammed, Bad management.